Client is saving $7.42 million annually from reduction of lost work days, saving $1.8 million annually from productivity improvements, and has reduced OSHA recordable cases from 7.3 to 2.1 per 100 employees.

Client

A client of pihms, Inc. with approximately 170,000 global employees (including 35,000 U.S.-based employees within project scope) came to pihms with the goal of replacing multiple disparate systems and silos of information with a fully integrated health and productivity management solution.

Situation

At the time of engagement, client had 8 months to replace four legacy systems used for industrial hygiene, ergonomics, employee medical management, and safety.

The challenge – map and migrate 30 years of data into a single, fully integrated system within 6-8 months – improving functionality and productivity – without access to the legacy system proprietary code.

Increasing the challenge was the need to obtain and maintain employee information from the client’s SAP Human Resource Information System (HRIS) and to accelerate the process of safely returning injured employees to work.

Within this limited time frame, pihms needed to:

• Make significant enhancements to the pihms Medical Management™ module.
• Develop new Industrial Hygiene, Ergonomics, and Medical Surveillance modules.
• Develop an interface to SAP to access employee data.
• Develop an interface to laboratory for Industrial Hygiene data.

Solution

pihms, Inc. delivered the integrated pihms® system with enhanced Scheduler, Medical, and Safety modules – along with new Medical Surveillance, Industrial Hygiene, Ergonomics and Job Analysis modules on January 2, 2006.

Project milestones included migrating over 3 million historical medical records, developing a SAP interface into the pihms® database, launching the system simultaneously at 32 clinics throughout the United States covering approximately 35,000 employees, and delivering the ability to differentiate between restricted work and medical restrictions.

Based on this success, the client later added the pihms® Non-Work Related and Work Related modules, along with an interface used to exchange Workers Compensation information with Sedgwick, their Third Party Administrator (TPA).

Results

• One fully integrated, real-time solution that eliminates duplicate entry, optimizes efficiency, and provides a holistic view of employee health and productivity.
• An automated OSHA logic feature, an automatic OSHA log function, and an integrated return-to-work process that have eliminated reporting errors.
• Ability to track an incident from start to finish, identifying which individuals did what, and when they did it, providing a greater level of accountability.
• Elimination of the need to print and fax documents to the PTA that are required to initiate work-related claims, resulting in improved clinical efficiency.
• Productivity improvements through integrated case management that have dramatically reduced restricted and lost work days.
• Improved communication between Medical, Industrial Hygiene, Safety, Ergonomics, and Human Resources personnel through use of the pihms® integrated solution.
• Total case reduction of 40%+ over 30-month period – saving approximately $80K/year.
• Reduction in OSHA-reportable cases from 7.3 per 100 employees in 2005 to 2.1 per 100 employees in 2008.
• Total savings of approximately $7.42 million annually from recovery of lost work days. Increased Safety Incident Report completion rates that produced a 4-fold reduction of workplace injuries within one year.
• 97% improvement in Workers Compensation claims investigations time, saving an estimated $120K/year.
• Direct productivity savings of an estimated $1.8 million per year.

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